About Care Assure
Care that adapts
to every life it touches
Founded in 2019 out of one mother’s search for the right support, Care Assure now supports 100+ NDIS participants in 40+ homes across 13 locations in South Australia and Tasmania, guided by a simple idea: independence looks different for everyone.
54
Specialised homes across SA & TAS
10
Nationalities represented on the team
24/7
Support, every home, every day
1 wk
Average onboarding time for new families
Our Story
From one family’s search to a community of 100+ participants and 200+ team members. Here is how Care Assure grew, one home and one relationship at a time.
2019
The search that started it all: Madeeha struggled to find a disability provider that truly fit her daughter's needs, and realised the gap wasn't hers alone.
2019 to Present
Growing across two states. Care Assure grew from metropolitan Adelaide to Mount Gambier, Port Augusta, Whyalla, Greater Hobart and Launceston, and now delivers support in 40+ homes across 13 locations, including SDA homes provided by Care Casa, our SDA provider partner.
Now
A team, not just a service. 200+ team members from ten nationalities, skilled migrants supported with jobs, visas and housing, and participants matched to staff for a genuinely personal fit. More than 400,000 hours of support delivered since 2019.
"Diversity isn't a concept at Care Assure, it's embedded in how we work, who we hire, and how every client is cared for."
Madeeha Usman
CEO
Our Vision
To revolutionise the lives of disabled people by building a system that addresses every individual's unique needs, improving quality of life for adults and children alike, and helping them live confidently and independently.
Our Mission
To deliver exceptional, personalised care across South Australia and Tasmania, empowering the people we serve to lead healthy, independent lives, with access to the resources and opportunities they deserve.
Our Values
Four principles that shape every home we support and every relationship we form. They guide how we hire, train and work with every participant.
Adaptive
We tailor our approach to every individual, staying flexible as needs evolve.
Inquisitive
Always learning, always improving, staying current with best practice.
Inclusive
Participant, carer, or team member, everyone belongs to the Care Assure family.
We Care
Our participants' goals are our goals. They're at the centre of everything we do.
Giving back is part of the job
For Madeeha and the team, care doesn't stop at our own front doors. A share of what Care Assure earns goes straight back into communities that need it most.
Human Appeal
Global community support
Ongoing contributions to Human Appeal, supporting underprivileged communities around the world.
10 Orphans
Sponsored education
Funding education and upbringing for 10 sponsored orphans, right through to adulthood.
Free Treatment
Shaukat Khanum Foundation
Funding free cancer treatments in partnership with the Shaukat Khanum Foundation Australia.
Serving from Multiple Location in Australia
Morphett Vale
Port Augusta
Blair Athol
Hillcrest
Murray Bridge
Tasmania
Mount Gambier
Whyalla
Kilkenny
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